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Company
Q.
What is the specialization of Game Box Group?
A. Game Box Group was successfully established to distribute, operate, service, and supply parts for sport interactive and
strength testing game machines. Our company specializes in
possessing an honest and direct company policy by providing our
clients with the highest level of customer satisfaction
possible.
Q. As a future client of Game Box Group, what kind of special
services will I be expecting to receive with my purchase(s)?
A. Game Box Group takes the responsible of customer loyalty
seriously. Please be assured that as a part of our company you
will have the following services provided:
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FREE Delivery* of your
game machine (ask for details).
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FREE Priority mail parts
delivery.
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FREE Custom setup of your
game machine(s) by personal request.
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FREE Labels on your game
machine(s) game at customer’s request.
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FREE Lifetime tracking of
your game machine(s) condition.
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FREE Lifetime program
updates, technical support and advices.
Q. How quickly does Game Box Group offer service to clients?
A. Game Box Group provides reliable and fast technical phone
support to all of our clients seven days a week. Our operation
department provides appropriate service to all of our locations
tri-state seven days a week.
Q. Before I make my purchase, what types of information may Game
Box Group offer about the games I am interested in?
A. Game Box Group has real live sales that provide clients with
in-depth game information, game pictures, manuals and product
brochures to ensure a successful acquisition.
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Products
Q.
What country of origin are these game machines manufactured?
A. Our games are manufactured in Europe and Asia. For some games
we are the exclusive distributor for North American market. All of our merchandise is proudly CE certified to
comply with all expected EU requirements.
Q.
What type of currency acceptors come with the purchase of a game
machine?
A. All products come standard with coin acceptors. Bill acceptors
are an option you may choice to have installed on your machine
for an additional price of $290.00USD. Our company specializes
with the NV-10 model, manufactured by Bellis Technologies ®
Q.
Approximately how long is each game play on every machine?
A. One play is generally 10-20 seconds per credit.
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Warranty
Q. How long is the
warranty Game Box Group provides on every model?
A. All products come with an unbeatable 2 year warranty that
guarantees total function on the all main parts, such as the
(motherboard, powerboard, soundboard, mechanism, and coin
acceptor) The optional bill acceptor comes with a 1 year
warranty from the original manufacture.
Q. Does Game Box Group have all necessary parts
for exchanging during the time of guarantee?
A. Game Box Group has carries every part of every
machine seven days a week. Please be assured during the time of
exchanging parts, Game Box Group will provide fast and free
priority mail shipping directly to your doorstep.
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Payment
Q. What types of payment
does Game Box Group accept?
A. Game Box Group
accepts money orders, certified bank checks, wire transfers, or
cash (for pickup transaction only). Once your payment has been
cleared, Game Box Group will arrange a pickup from our warehouse
within 24-48 hours with our freight shipping company. Your game
machine(s) are guaranteed to be professionally delivered.
Q. What type of
financial services does Game Box Group offer?
A. Game Box Group offers outstanding financing options. Clients
have the option of choosing their term which ranges from 12 to
72 months. A zero down payment option is also available,
depending on the client’s credit.
Please contact our financing representative for a free, no
hassle quote. We process anyone successfully 99% of the time.
Q. How does sales tax work with my order?
A. All purchases completed through Game Box Group are tax free;
however the client is authorized to pay a 7.0% sales tax on
orders being shipped to any address within the State of
Pennsylvania. This policy also applies for pickup purchases as
well.
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Shipping
Q. How does Free
Delivery* work?
A. Game Box Group will kindly provide free shipping & handling by
client’s request if one is in a radius of 80 miles from our
address.
Note: The client is responsible
for fuel and toll expenses both ways.
Q. What types of shipping does Game Box Group offer for delivery?
A. Local delivery by Game Box Group
B. Freight delivery will be scheduled to transport any game
machine(s) throughout North America. Please contact Game Box
Group for quotes and details.
Q. What types of shipping discounts may I receive if I purchase
multiple items at once?
A. Many freight companies offer Game Box Group discounting when
shipping multiple units at once to the same address. Please
contact Game Box Group for further details to see how much you
may save.
Q. What types of packaging does Game Box Group use
to assure proper and safe transport?
A. Please rest assured your game machine(s) will be professionally
handled by efficient and safe freight companies during the
transportation stage. Game Box Group will never release an item
to the shipping company if it was not properly wrapped and
padded down with plastic and cardboard. If any damage should
occur, please contact the shipping company to file a claim and
to see how you were insured for the delivery.
Q. Does Game Box Group provides international shipping?
A. Game Box Group provides international transportation by either
sea or air. Please contact Game Box Group for quotes and
details.
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Parts
Q. Does Game Box Group
have all essential main and spare parts for exchanging during
the time of guarantee?
A. Please be assured your product will be handled properly if any
problem should occur. Game Box Group carries a warehouse full of
parts that are available for warranty exchanges or spare
purchases.
Q. Does Game Box Group offer parts for sale on all of their game
machines?
A. Game Box Group offers every available part towards any of our
game machines which are obtainable to our valued customers only.
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